Scion Executive Search (SES) has been retained to conduct a search for a bold and inspiring Chief Operating Officer on behalf of our exceptional client, LifeMoves, one of California’s most effective and innovative nonprofit organizations devoted to ending homelessness for families and individuals in San Mateo and Santa Clara counties.

Finding the right individual will be critical to ensuring continued success, so the ideal candidate will be an experienced operational leader capable of overseeing a highly productive team in reaching new levels of impact & efficiency. This full-time, hybrid opportunity operates out of the corporate headquarters in Santa Clara, CA.

ABOUT LIFEMOVES:

Since 1987, LifeMoves has been a nimble, results-driven organization whose mission has been to provide interim housing and supportive services that create opportunities to aid in the rapid return to stable housing and long-term self-sufficiency. Last year, LifeMoves returned over 2,000 people to permanent housing and provided stability for 86% of families and 67% of individuals who engaged in their programs. With 26 shelter and service sites from Daly City to San Jose, LifeMoves provides its neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through both site-based programs and community outreach that teaches and reinforces skills that clients need to return to and sustain stable housing. Learn more at www.lifemoves.org.

POSITION OVERVIEW:

Reporting to the Chief Executive Officer, the Chief Operating Officer is the second-in-command for the agency and a key leader on the executive team. The COO will join the CEO and the senior leadership in positioning LifeMoves to scale and refine its dynamic portfolio of operations across the region. The COO will be essential to scaling people and systems delivery by leading the teams responsible for program efficacy and development, evaluation and learning, human resources, and site operations. In alignment with LifeMoves’ strategic direction, the COO will unify and integrate programs, develop new processes, build internal capacity and capabilities, and implement programs and services that meet near- and long-term objectives.

The Chief Operating Officer directly supervises a team of 4 Vice Presidents, respectively overseeing Programs and Services, Impact and Learning, Human Resources, and Facilities. The COO will be a seasoned executive with proven experience scaling logistically complex programs and implementing research-backed programmatic improvements. The COO will also have a track record of building strong, positive relationships internally and externally, and will share LifeMoves' commitment to the principles of Diversity, Equity, Inclusion, and Belonging, as well as fostering employee wellbeing and giving voice to the lived experiences of those we serve.

PRINCIPAL RESPONSIBILITIES:

Executive Leadership

Foster an environment that inspires and motivates; employ and demonstrate problem-solving and conflict-resolution techniques through a strength-based, solutions-focused lens.
Manage agency operations consistent with mission, programs model, cultural competence, contract compliance, and all applicable regulatory and legal requirements; review and understand grants and contracts to meet deliverables and set processes so there are no gaps in funding and service delivery.
Provide effective and inspiring leadership, as well as stewardship, of the agency by being actively involved in all programs and services. Implement and lead a continuous quality improvement process throughout program and service areas, focusing on systems/process improvement.
Partner with the CEO to develop, communicate, and implement effective growth strategies and processes.
Lead the Programs, Data, Human Resources, and Operations teams to scale and refine sustainable systems and workflows.
Ensure the service portfolio is effective, rational, and supported by funding streams across all programs; grow, modify, and manage the portfolio to maximize the agency’s impact with available resources and reduce redundancies; and ensure programs are aligned with and reflect the mission, vision, values, and goals of LifeMoves.

Programs

In partnership with the Vice President of Programs and the Vice President of Impact and Learning, continue to innovate and advance the impact and efficacy of the LifeMoves program model.
Create team accountabilities and developmental goals; set objectives, review, and manage staff performance; mentor and develop individuals to be proactive and achieve excellence in all aspects of their work.

Impact and Learning

Amplify existing client-centered learning culture; create opportunities to help others understand and utilize data; ensure that data as well as feedback from programs team is used to inform larger agency decisions; provide for staff development, training, and career advancement opportunities.

Human Resources

Partner with the VP of HR to develop and implement a comprehensive human resources strategy that aligns with the organization's mission, vision, and goals.
Champion initiatives that help integrate the lived experiences of employees into organizational policies, practices, and programs to create a more equitable and inclusive environment.
Spearhead the development and implementation of comprehensive continuous learning and leadership development programs to cultivate the next generation of leaders within the organization while providing all employees with access to training and development opportunities that support their professional growth.

Operations

Ensure all 26 shelter and service sites operate smoothly, delivering programs and services that meet client needs and achieve desired outcomes. This includes managing budgets, staffing, and resource allocation across all locations.
Lead initiatives to streamline operations, identify and eliminate redundancies, and develop data-driven systems for continuous improvement. This could involve creating standardized procedures, performance dashboards, and reporting mechanisms.
Evaluate and implement technology solutions to enhance service delivery, data collection, and overall operational efficiency.
Ensure LifeMoves adheres to all federal, state, and local regulations governing shelters, social service programs, and grant funding. This includes managing contracts, conducting audits, and developing protocols for risk mitigation.
Break down silos between departments (Programs, Impact & Learning, Grants, Contracts & Compliance) to ensure seamless collaboration and information sharing. This could involve establishing cross-functional teams or joint performance metrics.

MINIMUM QUALIFICATIONS:

10+ years of executive-level leadership in a complex social service, healthcare, or mental health agency or similarly logistically and programmatically complex environment.
Passion for LifeMoves mission to end homelessness in the Silicon Valley.
Proven track record of managing effective teams, scaling existing programs, and establishing new programs.
Strong business acumen with an ability to work with financial data and manage budgets in a complex, government-funded environment.
Data-driven, utilizing technology to support infrastructure development.
Experience administering multiple service units in separate locations. A working knowledge of community resources in the Silicon Valley is a plus. Knowledge of compliance, policies, practices, trends, and information impacting the sector is also desirable.
Able to internalize and communicate a strategy, break it down, and convert it into a data-driven, results-oriented, integrated approach that galvanizes others and guides decision-making; ability to connect programs to organizational goals and outcomes; define desired results, establish methods to achieve them, and demonstrate/model accountability for outcomes.
Good listener and strategist; comfortable receiving input from many sources, and able to analyze and formulate disparate information into sound, well-organized plans.
Direct yet tactful; respectful of others’ concerns; someone with the flexibility and creativity to find alternative ways to reach objectives when barriers arise; a skilled negotiator who seeks and nurtures win-win situations; emotionally mature and even-keeled.
Team builder – confident and competent, with strong skills in management and leadership; one who understands the subtleties of motivating and directing a team with different work styles.
Hard worker with a high energy level; a “doer” willing to work hands-on in developing and executing a variety of activities.
Demonstrated commitment to, and knowledge of, the principles of diversity, equity and inclusion, and belonging.

COMPENSATION AND BENEFITS:

In addition to a competitive annual base salary of $275,000 to $300,000, this rewarding role also includes an exceptional benefits package which includes medical and dental, vision, Paid Time Off (PTO) for vacation and sick time (15 days of PTO/year), paid holidays (13/year and 1 floating holiday), HSA, FSA, EAP, Dependent Care Reimbursement Account, 401k, life insurance, short- and long-term disability, legal benefits, TicketsAtWork program, pet insurance, education support benefits, student debt repayment support, a flexible work environment, and ultimately a job with a highly regarded, mission-driven organization and team who will inspire you daily!

LifeMoves is an Equal Opportunity Employer (EOE).

TO APPLY:

Our client has retained the services of Scion Nonprofit Staffing, a national nonprofit search firm specializing in mission-driven organization recruitment, to assist in conducting this important search. For immediate consideration, please apply with your resume and cover letter formatted in Microsoft Word, via https://scionexecutivesearch.com/job/11911/

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