Job Details

Description

The CEO will report directly to the Board of Directors, which as a Federally Qualified Health Center is required to

have a minimum 51 percent of SCHC patients as members.

Responsibilities

▪ The successful Chief Executive Officer candidate will be committed to SCHC's mission. They will become the

voice and face of the organization internally to the physicians and staff, as well as externally to the

community, local or federal officials and other key influencers or funders where building solid relationships is

essential. The CEO must be a visible and approachable leader, someone that leads by walking around and

getting to know the employees and providers at all levels. Collaborates with other health care and not for profit

agencies in the community to address patients’ social determinants of health.

▪ Will serve as the ultimate guardian of the organization's fiscal health. Considerable experience preparing an

annual operating plan, forecasting, managing balance sheets, budgeting, establishing financial controls, and

mitigating risks. Communicating current and projected performance in a proactive and transparent manner

with leadership and the Board will also be a key responsibility. Responsible for overall organization

performance in achieving the mission of Siouxland Community Health Center in the Siouxland community and

surrounding service area. Ensures that the annual operating and capital budget is met/exceeded without

compromising patient access to needed health care services.

▪ Communicate a clear, concise vision and strategy for the organization, so that all staff, providers and non-providers,

trustees, and donors embrace the vision and feel a sense of ownership. Develop mechanisms to

allow feedback in both directions across all levels of the organization. Together with the board, responsible for

setting the strategic direction of the health center and positioning the organization strategically and financially

for success.

▪ Display disciplined and effective financial and operating management. Programs must be built with the dual

focus of financial sustainability and community needs. They must continually seek new sources of revenues to

pay for existing programs and enable the launch and continued support of new programs or services that can

better serve the community. This includes grants, strategic alliances, corporate partnerships, sponsorships,

and fundraising at all levels. If not already familiar, they must quickly learn FQHC reimbursement and

payment/rates.

▪ The CEO will play a key role in concert with the Board and leadership team in developing short- and long-term

strategic plans, including measurable objectives, plus implementing those plans with fiscal responsibility and

accountability. The CEO will focus on overall operational excellence across all facilities, including delegating

responsibilities appropriately to eliminate bottlenecks and speed decision-making. They should continually

strive to improve the quality of care to the community and most importantly, work to attain the goal that

anyone in the service area who seeks care can receive it, quickly and with respect.

▪ Strengthen and forge new alliances with health care partners throughout the region, creating a more

collaborative approach to providing care to the population and making patients the ultimate focus. Continually

review the scope of the practice, especially in regard to the needs of the community. Expand offerings

strategically.

▪ Gain an understanding of LEAN Management initiatives in place and their impact on operations. Display

strong change management leadership.

▪ Lead the organization to reinforce the culture, which has at its core the highest level of commitment to high

quality health care to anyone in need. Creates and develops a culture that is focused on patient-centered

care, teamwork, transparency, and overall organizational excellence. Bring solid experience in furthering

diversity, equity, and inclusion. The CEO and the leadership team will guide the health center and related

programs and services to achieve operational excellence and sustainable financial performance.

▪ Building a strong relationship and effective lines of communication with all Board members will be a crucial

requirement. The CEO must be willing to listen, demonstrate a strong drive to transform ideas into action, and

know how to drive changes developed in conjunction with the Board.

▪ Develop a strong working relationship with providers, making sure there are effective lines of communication,

their concerns are heard, and paying special attention to removing the barriers to providing care in the manner

the providers know is essential, while also alleviating the pressures that lead to burn-out among providers.

The CEO and leadership team must engage the physicians and all care providers in clinical and operational

excellence. They will lead with integrity and transparency, building strong and trusted professional

relationships with all internal and external business partners.

▪ Operate with transparency and create effective and responsive lines of communication up and down the

ladder. Encouraging greater collaboration and communication across functions will be essential. It will be the

CEO’s responsibility to effectively delegate initiatives to the leadership team and create feedback loops to

make sure proper attention is paid and issues are successfully resolved.

▪ Place a high emphasis on staff training, career development, and retention. The CEO must understand they

are inheriting a talented and high-performing team. Investing the time upfront to understand their needs,

hopes, and ideas must be a priority.

▪ The next CEO must rely on data to make key decisions, creating an environment where the collection and

evaluation of key performance metrics is the norm. Transparency in how decisions are made and healthy

debate on direction should be equally important to SCHP's continued success. Assures overall responsibility

for organizational compliance with all legal and regulatory agencies including the Health Resources and

Services Administration (HRSA) and the Accreditation Association for Ambulatory Health Care (AAAHC).

▪ Represent SCHC at local, state, and national levels (i.e., IA PCA {Iowa Primary Care Association}, and

NACHC {National Association of Community Health Centers}), and serve on local, state and/or national

boards, organizations, and committees.

▪ Utilize lean management and process improvement methodologies to achieve the “quadruple aim” in health

care quality. Establishes quality improvement priorities and ensure maintenance of an on-going total quality

Management Program To Obtain The Following Outcomes

‒ Improve overall quality of patient care and service delivery.

‒ Increase provider productivity.

‒ Increase patient volume.

‒ Demonstrate operating efficiency.

‒ Positively impact patient satisfaction.

▪ Pay close attention to changing payment and reimbursement models, especially value-based payments, and

Medicare. Have the foresight to track quality of care metrics, working with care providers to impress upon

them the importance of timely and accurate reporting of information. Serve as a fearless advocate at the local,

state, and federal levels to make sure SCHC is getting correct reimbursements.

Candidate Qualifications

Education/Certification

▪ Graduate degree in business administration, health care administration, management, or related field.

Knowledge and Work Experience

▪ Minimum of five years of progressive leadership in a complex, multi-site, multi-functional, mission-oriented

organization with a diverse portfolio. Senior-level experience in an FQHC or community health center highly

preferred. Candidate should have in depth understanding of the challenges facing the typical patient

population of an FQHC and a commitment to achieving health equity for all. Experience in a primary care

facility, not-for-profit healthcare, or human services organization will also be considered.”

▪ Has served as the ultimate guardian of the organization's fiscal health. Considerable experience preparing an

annual operating plan, forecasting, managing balance sheets, budgeting, establishing financial controls, and

mitigating risks. Communicating current and projected performance in a proactive and transparent manner

with leadership and the Board will also be a key responsibility/measurable.

▪ Service-minded with a passion for impacting underserved communities. Recognizes the 24/7 nature of the

role and has displayed the need to be a visible and approachable partner in the community, as well as an

advocate who can raise the visibility and awareness of SCHC's services. A working knowledge and

understanding of current trends, challenges, and issues with health centers, health care, and human service

delivery is important.

▪ Outstanding experience building relationships. Build strong relationships with diverse stakeholders in the

community. Experience in collaborating with health care and community leaders. Identify opportunities to

collaborate and increase engagement with other community organizations to always better serve the needs of

the community.

▪ Strong appreciation for philanthropy and a record of accomplishment of raising philanthropic dollars.

Experience with obtaining and managing federal and state grants is important. Seeks new donors, finds the

capital, and identifies collaborative efforts to enable sustainable programs and services. Nurtures donor

relationships and has demonstrated ability to tell the “story” to a wide range of audiences, creating greater

visibility and awareness at multiple levels.

▪ Strong provider relations with the ability to build confidence, trust, support, and alignment with the provider

partners. An executive that accomplishes provider partnerships through relationship building and not leverage.

Values and respects contributions made by all caregivers.

▪ Track record of developing staff, creating collaborative teams, fostering a culture that embraces service

excellence and innovation, and recognizes and celebrates staff successes. Has created a culture of

empowerment, service, and accountability, plus an environment where employees feel their contributions and

ideas are welcome and can see their impact on the mission.

▪ Stellar communication and presentation skills; diplomatic, with a commitment to transparency. Delivers

appropriate information to all stakeholders in an ongoing, timely fashion and maintains productive

collaborative relationships with all internal and external customers. Creates greater clarity on duties,

expectations, and deliverables.

▪ Success prioritizing strategic initiatives and driving them through to completion in a collaborative fashion. Sets

goals, communicates plans and keeps all on the right path.

▪ Experience with Boards and/or Board committees is strongly preferred – someone who can introduce best

practices in governance and effectively manage Board relationships and support the Board in fulfilling their

governance responsibilities.

▪ A proponent of and demonstrated competency in employing technology to enhance efficiencies,

communications, reporting, advocacy, fundraising, etc. Understands the trends in electronic medical records,

can make information technology work for the organization vs. being led by it.

▪ Served as the voice/face of an organization, displaying gravitas and comfort as the primary spokesperson.

Has committed a significant portion of time to connecting with the community (communications, fundraising,

advocacy). Display empathy for the unique challenges patients face, especially among immigrants and

economically challenged communities. Track record of serving a highly visible role and strengthening the

brand and awareness for an organization.

▪ Knowledge of the healthcare environment in the region and national trends, identifying opportunities and

potential future challenges for which SCHC should be prepared. Nurtures and cultivates relationships with

local hospitals and other care partners in the region.

▪ Knowledge and connection to Iowa would be of great value. Willingness to make a long-term commitment to

the community, live in and become an active participant in community activities would be expected. Should

have the gift of meeting people where they are, not imposing their own values.

▪ Effectively delegates work to staff; clearly sets expectations, trusts individuals to do their jobs and holds staff

accountable for their performance.

▪ Highly competent using data-driven decision-making. Encouraged efforts to strategically track, analyze,

interpret, and communicate program performance metrics. Uses data to highlight efficiencies, improve cross-team

collaboration, and allow the team to devote more attention to providing care or delivering program

services.

▪ Continually focus on board development, engaging thought leaders and functional expertise to strengthen the

board and provide greater strategic, problem-solving and relationship building resources for the CEO.

Full leadership profile available at WittKieffer.com

Siouxland Community Health Ctr

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