POSITION TITLE: President and Chief Executive Officer

REPORTS TO: Chairman of Board, Executive Committee, Board of Directors

CLASSIFICATION: Exempt

BASIC FUNCTIONS: Effectively conduct the affairs of the Better Business Bureau of North Alabama promoting and maintaining a positive relationship between business and public through education, dispute resolution, and voluntary self-regulation.

POSITION OVERVIEW

The President/CEO is responsible for providing strategic leadership for the BBB by working with the Board and other management to establish long-range goals, strategies, plans and policies. The President/CEO will also ensure the Bureau’s continued success, managing planned growth, creating new income sources, and ensuring a sustainable association that represents excellence within the North Alabama community.

ADMINISTRATION

Establish administrative policies and procedures for Bureau operations and activities, including all programs necessary to meet IABBB Standards for Better Business Bureau, in a matter consistent with By-laws and policies as well as with IABBB standards, policies and procedures.

Administer and coordinate all Bureau operations, including management, planning, organization, and staffing.

Establish effective and comprehensive personnel policies that include job description, performance standards and appraisals, and compensation programs; assume final responsibility for hiring, evaluation, promotion, discipline, and dismissal of employees.

Review and analyze all local and IABBB statistics and reports for planning purposes.

Evaluate existing programs to improve delivery and increase effectiveness and efficiency; identify issues, trends, and needs that develop in the community that have an impact on the Bureau, it’s members and the public.

Monitor investigative research necessary to assure accurate, factual reporting by the Bureau.

Provide Leadership in maintaining a positive work environment and office morale.

Fulfill responsibilities to the Board of Directors as an ex officio member of all committees, including preparation of agenda and reports, and maintaining accurate records.

Ensure legal integrity of the Bureau.

Provide period reports and recommendations to the Board of Directors.

FISCAL

Prepare an operating budget for Board Approval under the guidance of the Executive Committee and/or Finance Committee and to be submitted one month prior to the fiscal year.

Operate within the approved budget.

Manage the finances of the Bureau, including long-range forecasts.

Present annually the membership dues schedule to the Board for review and approval.

COMMUNICATIONS

Serve as the principal Bureau spokesperson.

Maintain effective public relations, education and community outreach programs.

Develop and maintain a communications program that is responsive to the needs of the membership and the general public.

Maintain the regular contact with the elected officers, the Board of Directors, and the Bureau counsel regarding policy matters and other issues; recommend to and participate with the Board framing of the Bureaus mission, goals, objectives and related policies.

Report monthly, or as otherwise directed, to the Executive Committee and/or Board of Directors and provide progress reports and recommendations on finances and bureau activity.

Monitor and assist committees of the Board.

Cooperate with appropriate government agencies in providing information, assistance and referrals which adhering to the BBB policies on such matters.

Maintain appropriate relationships with other Bureaus, the IABBB, government agencies, associations, local industry groups and the media to further the objectives and enhance the image of the Bureau.

MARKETING

Develop and supervise an effective program for membership, membership services, and member retention with the guidance and assistance of the Board.

Develop programs that serve the needs of the community and enhance the image of the Bureau.

Identify and test programs to market and/or expand the Bureau’s services, programs and membership base.

COMMUNITY INVOLVEMENT

Participate actively in business and community affairs that affect Bureau interests.

Maintain appropriate connections with business, consumer, and government organizations to ensure that members and the public are appropriately and completely served.

Act as a resource, but not as a lobbyist, to governmental bodies that establish or revise laws, ordinances, or regulations.

Make contacts with the community to further the objectives of the Bureau and to obtain other sources that are unavailable through the Bureaus internal funding.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

· An experienced leader

· An energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image

· A strategic visionary with sound analytical ability, good judgement and strong operational focus

· A well-organized and self-directed individual who is “politically savvy” and a team player

· An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills

· A good educator who is trustworthy and willing to share information and serve as a mentor

· A decisive individual who possesses a “big picture” perspective and is well versed in the organization

· Knowledge of office administrative procedures and ability to operate and troubleshoot most standard office equipment.

· Highly proficient in MS Office applications (Word, Excel, Access, PowerPoint)

· Excellent communication skills, both verbally (in person and via phone) and in writing.

· High level of interpersonal skills and ability to handle sensitive information and documents with confidentiality

EXPERIENCE/EDUCATION/LICENSES AND CERTIFICATIONS NECESSARY:

· Masters degree or five + years related experience and/or training: or equivalent combination of education and experience

PREFFERED:

· Experience with BBB

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

BBB’s work environment is that of a typical office, and the characteristics described here are representative of those an employee may expect to encounter while performing the essential functions of this job. This section is not an all-encompassing, but rather what one might come to expect on a regular basis.

With reasonable accommodation, this position requires the manual dexterity to sufficiently operate phones, computers, and other office equipment. This person must be able to clearly and accurately communicate to convey information using the English language, both verbally and in writing. The ability to hear and comprehend dialogue spoken at appropriate “dinner-table conversation” levels, and visual acuity capable of drafting, editing, reviewing, and/or comprehending materials drafted in a standard typeface size 10 font or above, are required. Must be capable of sitting and standing for extended periods of time, as well as be able to intermittently push, pull, or lift 20+lbs. of force.

Occasional exposure to adverse working conditions, including the performance of work in cramped and/or awkward positions, and exposure to safety hazards, loud noise, traffic, and inclement weather conditions is possible.

ACCOUNTABILITIES: (Success Factors)

· Satisfactory attendance, promptness, time management, and attention to detail.

· Willingness to go the extra mile

· Delivery of world-class customer service, both internally and externally

· Participation as a team player

· Contributions to the vision, mission, and goals of BBB

· Developing ways to save time or money in the execution of the mission

· Respect and honor all people, positions, and BBB processes.

· Willingness to adhere to BBB Standards of Trust and Core Values.

· Take initiative to solve problems independently – if and when problems need to be escalated, prepare options for solution.

· Follow up and provide closure to all requests.

· Communicate – Communicate – Communicate!

Salary: Commensurate with experience.

All employment with BBB is considered at-will. This job description does not constitute a permanent relationship between BBB and the employee named below, and is subject to change at any time, with or without prior notification.

Please submit a résumé for consideration to egarcia@northalabama.bbb.org.

Better Business Bureau of North Alabama

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